Cancellation policy
Purchase Options Cancellation Policy
Last Updated: August 18, 2025
This Purchase Options Cancellation Policy explains your rights to cancel orders, subscriptions, and other purchase options at Wellora Labs.
VIP Membership Subscription Cancellation
How to Cancel Your Membership
You may cancel your VIP membership at any time without penalties or fees. Cancellation can be completed by:
- Emailing us at: hello@welloralabs.com
When Does Cancellation Take Effect?
- During the 21-day free trial: If you cancel during your trial period, you will not be charged. Access to benefits ends immediately upon cancellation.
- After the trial period: Your membership remains active until the end of your current billing cycle. After that, you will no longer be charged, and access to VIP benefits will end.
Important: No Refunds for Past Access
Cancellation stops FUTURE charges only. Membership fees already paid are non-refundable except as required by law.
Digital benefits are non-refundable once accessed. Like a movie or concert ticket, once you have access to digital content (e-books, discount codes, exclusive products), it cannot be refunded — even if you choose not to use it. Your membership provided immediate access to these benefits upon purchase.
Product Order Cancellation
Before Processing (Within 2 Hours)
Orders may be modified or canceled within 2 hours of placement at no cost. To cancel:
- Email: hello@welloralabs.com
- Include your order number and request cancellation
After Processing (Beyond 2 Hours)
Once an order enters processing (after 2 hours), it cannot be canceled. At this stage, you may:
- Wait to receive the product and initiate a return (see Returns section below)
- Contact us to discuss available options
Returns and Refunds for Physical Products
Physical products may be returned within 30 days of delivery if they meet our return conditions:
- Item must be unused and in original condition (unless defective)
- Item must be in original packaging
- Proof of purchase required
For complete details on returns, exchanges, defective items, and the refund process, please review our full Refund Policy.
Non-Refundable Items
The following are not eligible for refund or return:
- Digital benefits from VIP membership (e-books, discount codes, exclusive access)
- Products purchased with VIP discounts (refunds calculated on amount paid, not original price)
- Items damaged due to misuse
Right of Withdrawal (EU & UK Customers)
If you are located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to exceptions.
Exceptions to Right of Withdrawal
The right of withdrawal does not apply to:
- Digital content supplied immediately (e-books, discount codes, exclusive access)
- Services fully performed once you have given explicit consent
- Sealed goods that were unsealed after delivery
For VIP membership, once you have accessed digital benefits during your 21-day trial or paid period, the right of withdrawal no longer applies to that period of access.
How We Process Cancellations
When you submit a cancellation request:
- Confirmation: You will receive confirmation within 3 business days
- Membership cancellation: Takes effect at the end of your current billing cycle
- Order cancellation (within 2 hours): Processed immediately if not yet in fulfillment
- Refunds: Processed within 14 days to your original payment method (for eligible items only)
Contact Us
For cancellation requests or questions about this policy:
Email: hello@welloralabs.com
Dispute Resolution Center: https://dispute.welloralabs.com
Response Time: Three (3) business days
This policy should be read together with our Terms of Service, Refund Policy, and Membership Agreement.