Shipping Policy

Welcome to Wellora Labs. We are committed to delivering your orders efficiently, safely, and in a timely manner. Please review the information below to understand how we handle processing, shipping and any potential delays.

Order Processing & Fulfillment

All orders are processed within 3 to 5 business days. When your order ships, you will receive an email with a tracking number.

Shipping Times (Estimated)

Standard delivery generally takes 6 to 12 business days after processing. The delivery periods provided are estimates. Estimated shipping times do not include potential customs delays or public holidays in the destination country.

Shipping Costs

Shipping rates are calculated based on your location and will be displayed at checkout before you complete your purchase.

Delivery Restrictions

We do not deliver to P.O. Boxes. Please provide a valid residential or commercial address.

Order Modifications & Cancellations

Orders may be modified or canceled within 2 hours of placement. Beyond this window, the order will be in processing and no changes can be accommodated.

Delivery Delays or Lost Packages

Your satisfaction is our priority. While we strive for prompt delivery, Wellora Labs is not liable for delays caused by external factors (e.g., weather, customs clearance, courier issues). If your package has not arrived within 20 business days, please contact us.

Returns & Refunds

For detailed information, please consult our Refund Policy.

Customer Support

Customer support inquiries and returns should be directed through the Contact Us form on our website, or via the channels below.

Email: hello@welloralabs.com

Response time: Three (3) business days